FAQ's

Frequently Asked Questions

Have questions? You’re not alone. Here are some of the most common questions we receive about our products, ingredients, and process.

New here? 👉 Start with our beginner guide

🌿 What makes your vape juice “clean”?

We define clean vape juice based on formulation and testing—not marketing claims. Our products contain no artificial sweeteners, no artificial colors, and no harmful additives like diacetyl. Every formulation is tested against the full HPHC panel.

👉 Learn what makes a vape juice truly clean

🧪 What is HPHC testing?

HPHC testing screens for Harmful and Potentially Harmful Constituents identified by the FDA. We test all of our formulations against the full panel to ensure purity and transparency.

👉 View our lab test results

🍬 Do your vape juices contain artificial sweeteners?

No. We do not use artificial sweeteners in any of our products. This helps maintain clean flavor profiles and avoids unwanted residue or harshness. We also never use artificial colors to add visual appeal.

🌿 Are your vape juices organic?

We use organic vegetable glycerin (VG) and organic and natural flavorings. Kai's Virgin Vapor was also a certified organic handling facility for many years. Now that the company is again owned by the founder and original owner, we are in the process of recertifying our products and facilities and will soon have the USDA organic logo back on our labels.

👉 Learn more about ingredients and formulation

💨 What VG/PG ratio do you use?

Our formulations are PG-free and use pharmaceutical-grade vegetable glycerin (VG) as the base.

🧭 How do I choose the right flavor?

If you're new, we recommend starting with one of our most popular or balanced flavors based on your preferences.

👉 Get help choosing your first flavor

👉 Take a quiz to find your flavor match

❄️ Can I customize flavors?

Yes. Many customers mix flavors or add menthol to create their own variations. Our clean formulations are designed to blend well without becoming overpowering.

📞 Can I speak to someone for help?

Absolutely. Our customer service team is available by phone or email 5 days a week. We’re happy to help with anything from choosing flavors to troubleshooting.

👉 Contact us

🔬 Where can I see your lab reports?

We make our lab testing publicly available so you can review it yourself.

👉 View our lab test results

🧠 Where can I learn more?

If you want to go deeper into ingredients, testing, and what makes vape juice clean, explore our guides:

• What makes a vape juice truly clean?
• How to read a vape juice lab report

👉 Explore our full vape juice learning center