We ship all orders, domestic and international, from within the United States. It is our aim to offer the personalized customer service we are known for, while also bringing you the fast shipping times and guaranteed secure delivery of a much larger company. Generally, orders ship within 48 hours, Monday through Friday (PST). Please note we do not ship on weekends.
Merchant only ships internationally for vape products where personal use vape products are allowed, which are Canada & Australia.
CBD Derived Products: Due to State Laws at this time we are unable to sell Delta-8, Delta-9, or Delta-10 to the following states:
Alaska, Arizona, California, Colorado, Connecticut, Delaware, Idaho, Iowa, Louisiana, Michigan, Minnesota, Mississippi, Montana, Nevada, New York, North Dakota, Oregon, Rhode Island, Utah, Vermont, Washington
During holiday and special discount sales, it may take up to four extra days to process your order. To find out more about special offers, be sure to sign up for our newsletter online.
When your order ships you will receive an e-mail notification that includes your tracking information so you can track your package. Also included is a link where you can check the shipment status.
All e-liquids are individually bubble wrapped. Your order is mailed in a padded envelope, or box, depending on the size of your order. We are not responsible for lost or misdirected packages.
If your package is damaged in transit, it may cause e-liquid to spill. Any spill is contained within the ziploc bag. Please use caution when handling e-liquid spills that contain Nicotine. Nicotine can be absorbed through the skin, so we recommend you use gloves. Please use care to properly dispose of any packaging materials that have been exposed to nicotine, keeping them away from children and pets.
However, due to currently fluctuating international laws and regulations, as they pertain to the e-cigarette industry and nicotine products, we cannot guarantee shipment to any country outside the U.S. that does not have set laws, clearly defined, for import. If you are aware of restrictions for the import of e-cigarettes or e-cigarette liquid into your country, you are assuming the risk of this order being stopped at customs in your country. We cannot be responsible for packages held, tampered with, refused, or returned from customs in your country. There are no refunds or replacements for orders lost after leaving the United States, or confiscated or refused by the customs department in your country. Please note we do not calculate, charge or assume charges for VAT, duty or import taxes that may apply for international shipments.
We do not ship to countries that have banned the sale and import of all e-cigarette hardware, e-cigarette accessories and e-cigarette liquid. Please check your local country regulations prior to ordering.
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If you have problems with our e-liquid or vaping hardware, we strongly recommend you contact us first at: support@kaisvirginvapor.com to see if we can help troubleshoot the problem before returning the product.
Please note: We do not accept returns or offer refunds for e-liquid. For hardware, such as batteries, cartomizers, and driptips, we do offer exchanges within 30 days of shipment, for hardware that is defective due to manufacturing or workmanship. Items returned for a refund must be returned within 30 days of shipment, unused and in original condition. Customer is responsible for return shipping. Our return address is:
KAI's Virgin Vapor
738 Wilson St.
Santa Rosa, CA 95401
Please include a copy of your packing slip and list the order #, customer support ticket #, reason for return and resolution requested. We will ship replacement items as soon as possible, or issue you a credit for your next purchase (less shipping).
