Refund Policy

E-liquid

Hardware

For hardware such as batteries, cartomizers, and drip tips, we offer exchanges within 30 days of shipment for items that are defective due to manufacturing or workmanship.

Historically, about 90% of hardware returned to us as "defective" was actually fully operational when tested — vaping comes with a learning curve. Please contact us first and we'll walk you through troubleshooting before authorizing a return.

All returns must be authorized

Returns must be authorized in advance in order for you to receive a refund or replacement. Please contact support@kaisvirginvapor.com first — the return address varies by return type, so we ask that you reach out before sending anything back.

How to return an item

1. Contact customer service at support@kaisvirginvapor.com to troubleshoot and, if needed, get return authorization plus the correct return address.
2. Send authorized items within 30 days of shipment, unused and in original condition. The customer is responsible for return shipping.
3. Include a copy of your packing slip listing your order number, customer-support ticket number, reason for return, and the resolution requested.

Once we receive and inspect your return, we'll ship replacement items as soon as possible, or issue a credit toward your next purchase (less shipping).

Packages damaged in transit

If your package arrives damaged, contact us right away and we'll make it right. Please handle any e-liquid spill with care — nicotine can be absorbed through the skin, so we recommend gloves, and dispose of exposed packaging away from children and pets.

International orders

There are no refunds or replacements for international orders that are lost after leaving the United States, or that are confiscated, refused, or returned by customs. Please check your local regulations before ordering. See our Shipping & Returns page for full international details.